Safety and security
Making sure our staff and students always feel safe is a priority for Monash College. That is why we have a range of security services in place across every campus.
If you need security immediately and you are on campus you can call 9905 3333 from any phone. If calling from a Monash College phone you only need to dial 333.
If you have a general security enquiry and don't need urgent assistance, call 9902 7777. Security services are available 24 hours, seven days a week.
For emergencies off campus call 000 (triple zero) for police, ambulance or fire.
Respect at Monash College
Monash College is committed to ensuring a safe and inclusive environment for all our staff and students and has a zero tolerance stance towards sexual assault and sexual harassment. For more details, go to Respect at Monash College.
Students studying in Australia can sometimes be targeted by scams. There have been recent reports of students contacted by phone by scammers posing as authorities, police investigation teams or employees of DHL international shipping. The scammers are accusing students of being involved in fraudulent activities and demanding large sums of money be transferred into a particular bank account to avoid being arrested by police. Sometimes, they demand the students’ address, passport number and banking details.
These scams happen in every country around the world and target many groups of people. Be careful!
Don’t be tricked into giving scammers your personal details or money. The best way to protect yourself is to:
- Be aware of calls from someone threatening you with arrest or deportation in relation to fake passports
- Never give your personal, credit card or online account details over the phone unless you’re talking to a trusted source
- Contact your bank or financial institution immediately if you think you’ve given your details to a scammer
- Always consider the possibility that uninvited contact from people or businesses might be a scam
- Be aware that scammers can contact you by phone, email, fax, mail, in person or on social networking sites.
If you've been approached by someone you consider suspicious, please contact the Police on 000. You can also report the scam to the Monash College Student Safety Manager at email@example.com.
For more information about scams please go to the Scamwatch website
For more information about cyber security please go to the Australian Cyber Security Centre website
Although Australia is a safe country, sometimes incidents occur where students may need to seek the assistance of the police. In addition to Monash Security, Monash College has a Student Safety Manager who assists students with all police matters, including internet scams, sexual assault, sexual harassment,
stalking, family violence, car accidents, reporting a crime and court processes.
The Student Safety Manager can help with:
- Reporting a crime, including taking you to a police station to help with a report if needed
- Obtaining information about criminal matters, including updates regarding criminal matters already reported or information about police processes
- Explaining court processes and the criminal justice system, such as what might happen at court
- Giving general, practical advice about personal safety.
Students can speak to the Student Safety Manager for matters that aren't an emergency by:
- emailing firstname.lastname@example.org
- calling + 61 3 99058674
- Read the Monash College Student Safety Book.
- Read the RESPECT. NOW. ALWAYS. Sexual harassment, sexual assault and consent booklet.
- Overseas Student Health Cover video
- Consent video
- 5 ways to stay safe after campus hours - MELD MAGAZINE
- Bridging the gap between overseas students and Victoria Police - MELD Magazine
- bSafe app. Download via the App Store or on Google Play
Additional support can be obtained from our Student Counsellors. They provide free and confidential help for personal, emotional and psychological issues. Student counsellors are available by appointment at each campus.
The Monash bSafe app brings support services, safety information and resources to your fingertips.
bSafe provides dynamic safety features such as emergency alerts and notifications, information about support services and directions to resources.
bSafe allows you to help yourself or someone you know who is experiencing or has witnessed behaviour that is concerning, unacceptable, illegal or threatening. It will guide you through your options to take action, such as accessing urgent help, security services or making a report.
We encourage you to download the app that’s got your back.
What is bSafe?
- bSafe provides users with tips and guidance for dealing with a range of problematic behaviours
- A platform to easily access all support services available to our Monash community
- bSafe equips students with essential information on safety and general wellbeing.
Download bSafe on your phone:
In the rare circumstance that a student is involved in a criminal matter, they may be required to attend court. The Student Safety Manager can help students to understand the court process and, in certain matters, they may support victims at court.
Please note however, the Student Safety Manager is not a solicitor and cannot provide legal advice. If a student is seeking legal advice, they may want to contact:
- Cross the road at pedestrian crossings when the green light is showing.
- At night, walk along well-lit roads or take a taxi
- Don’t use your phone when walking. This can cause distraction. Be aware of your surroundings
- Don’t invite strangers to your accommodation
- Don’t give out your phone number or address to strangers
- Keep expensive items out of sight
- Keep your mobile phone in your pocket or bag, especially at night time
- Don’t carry a large amount of cash with you. Avoid using ATM machines at night
- Leave your passport at home.
Think before you cook—never leave your cooking unattended
- Turn off your appliances when you are not using them including heaters when you are sleeping
- Never turn off smoke alarms
- Don’t attempt to put an oil fire out with water. If it is safe to do so, turn off the heat and put a cover on the pan
- Never smoke indoors
- If you need immediate assistance with a fire call 000.
- Never swim at night
- Respect the ocean, do not litter
- Only swim at beaches that are patrolled and have lifeguards
- Always swim between the flags
- Don’t enter the water unless you know how to swim
- Be sun smart—The Australian sun is very strong!
- Slip on a t-shirt, slop on some sunscreen, slap on a hat and seek shade.
Scams - A scam is a scheme where a person cheats another individual or group out of money, by presenting them with false information during a deal or offer.
There are many types of scams—you can learn more about them on Scamwatch (an Australian government site that provides information and reporting advice for victims of scams).
The best way to avoid a scam is to:
- Be alert
- Keep your personal information private and secure online
- Keep your personal details secure over the phone
- Do not give out personal information unless you are certain the website is secure or the caller is legitimate.
Please remember, unauthorised third-party payment of Monash College fees is not allowed and offers of discounted fees may be someone trying to scam you.
It is important to be vigilant when travelling around Melbourne. Here are some things to remember.
Travelling by car
- If you are under 18, you are not permitted to hold a full Victorian driver’s licence or to drive a car
- If you are over 18 and would like to drive in Australia, visit vicroads.vic.gov.au for details
- Watch out for trams, pedestrians and other road users
- Drivers must never use a mobile phone when driving
- Every passenger must wear their seat belt
- The driver must follow the road rules and speed limit.
For more information about driving in Victoria, visit vicroads.vic.gov.au/licences
If you are riding a bicycle
- Always wear a helmet
- Your bicycle must have lights and a bell
- Stay in the bike lanes.
If you are taking public transport
Travelling on public transport around Melbourne is convenient and easy to do.
- Purchase the full-fare myki card*
- Always have credit on your myki card to avoid a fine
- Always tap on at the start of your trip and tap off at the end for buses and trains. You do not need to tap off on a tram.
- Trams are free in the Melbourne Central Business District (CBD)
* If you are under 18, you may be eligible for a children’s card, valid until you turn 19. For more information, please visit.
Ticket inspectors (or Authorised officers) are responsible for making sure you have a valid myki card and are following the public transport laws and regulations. They usually wear a uniform but can also be in casual clothes (they must carry Metro identification).
- Ask to see your myki card
- Ask you for your name, address and proof of identity
- Fine you if you don’t have a valid myki or are breaking the public transport laws.
Protective Services Officers (PSO) are stationed at every metropolitan train station in Melbourne overnight (6pm – late). They are there to ensure your safety. They are always in a uniform similar to Victoria Police.
PSOs are responsible for Patrolling the train platform, car parks and surrounds, responding to anti-social behaviour, property damage, alcohol and transport related offences, as they arise.
* Authorised officers are different to Protective Services Officers.
Study Melbourne Student Centre is a free and confidential one stop shop where international students in Victoria can access a range of free support information and welfare services. The centre is located at 17 Hardware Lane, in Melbourne’s CBD.
For non-urgent police reports call the Police Assistance Line ph 131444 is a telephone reporting line for reporting non-urgent crime and events. It is available 24hours a day, seven days a week to report lost property or property related crime, like theft.
Scamwatch is a valuable information source in relation to scams. It provides information about different types of scams, how to report a scam and much more.
To report Cyber crime go to Australian Cyber Security Centre.
- Monash Security Emergency 9905 3333
- Monash Security General Enquiry 9902 7777
- Student Safety Manager + 61 3 99058674
- Sonder via the app
- Student events and welfare - email@example.com
- Renting - firstname.lastname@example.org
- Under 18 guardian service - email@example.com.
- Enrolment, fees, exam information, class absence, academic documents - firstname.lastname@example.org
- Monash University Health Service: Medical and dental appointments (at Clayton and Caulfield campus)
To access support for sexual assault, we offer specialised counselling services through the South Eastern Centre Against Sexual Assault (SECASA). SECASA counsellors are located within the Monash University Health Services 9905 3020 at Clayton (Monday, Tuesday) and Caulfield (Monday).
Enquiries: 9928 8741
24-hour crisis support: 9594 2289