Complaints and appeals
Below are the policies and procedures relating to complaints and appeals.
Complaints should be raised directly with the staff member concerned in person or preferably in writing.
Students can express their dissatisfaction with an experience or concern over a decision made by Monash College according to the Student Complaint Policy and Procedure. A request for a reassessment of an outcome must be lodged within 20 working days from the date of the outcome.
Students can only lodge a complaint with one or more of the following grounds:
- new or additional relevant information or evidence not previously available or considered at the time the original decision was made;
- procedural irregularity; and/or
- evidence that the condition imposed is unreasonable.
Students should participate in the complaint procedure in good faith. Complaints found to be vexatious or frivolous may be dismissed as per the Student Complaint Policy below.