Be aware of scams – how to protect yourself and seek support
There has been an increase in the number of scams targeting international students. It's important to be mindful of the information you share and stay alert to potential scams.
Recognising scam tactics
Scammers may speak in your native language and use technology to mask their phone number to pretend to be authorities, such as the consulate, police, government and immigration authorities, post office delivery services, real estate agents, banks or insurance companies.
Scammers may demand money and threaten police arrest, university expulsion, deportation from Australia or legal action if you don't pay. They may also verbally pressure, intimidate and threaten you to stay on the phone, not contact your family or friends, and transfer money into a third-party bank account. Genuine authorities are very unlikely to contact you unexpectedly by phone and pressure you to take immediate action. If you are unsure, hang up and verify independently.
There are many different types of scams – more information can be found on Scam Watch. You can also watch the short video on the scam page to learn how to identify potential scams.
How to protect yourself
If you ever receive any form of contact through phone, text, WeChat, WhatsApp or email – particularly saying that you are involved in a crime or investigation – it's important to remain calm and end the call or message immediately. Never disclose your bank account or passport details to anyone. Never transfer money or financial assets in any form, including bank transfers, cryptocurrency or gold, in response to these requests.
The Chinese Embassy and Consulate-General have confirmed with Victoria Police that they would never call Chinese citizens requesting personal information or demanding payment.
If you believe you have been scammed or targeted, immediately report the incident to Monash Security by phone on 9902 7777 or security@monash.edu. If your account details are compromised, contact your bank immediately to freeze your account and report the crime to Victoria Police or the Australian Cyber Security Centre.
Stay in touch with family
Stay in regular contact with your family back home and ensure they have your Australian phone number, home address, and at least two emergency contacts – ideally your friends or classmates, with their permission. Scammers often try to isolate victims from family and friends, so maintaining regular communication is an important way to stay safe while living in Melbourne.
We're here to help
Monash College has an extensive support network in place to help you report the incident to the authorities and ensure your ongoing safety. Seeking support will not reflect negatively on you as a College student or have any impact on your studies or student visa. For more information, visit the Safety and Security page.
Contact Monash Security. They can help you to contact the appropriate authorities and assist with your safety and wellbeing. If you would like, they can also refer you to a translator who can provide additional support and counselling during business hours. All reports are confidential.
Scams are evolving, but the rule is simple – hang up first, verify later. Never transfer money or provide personal information. Reach out for support.
