Armed Offender Attacks

Emergency Action Steps

Emergency Contact Numbers

Ambulance / Fire / Police - Dial (0) 000
For Security (from desk phone) - Dial 333 or To access an outside line, press '0' before dialing 990 53333
For Security (from Mobile) - 990 53333

Escape

  • If you see a safe route, ESCAPE.
  • Move quickly and quietly away from danger.
  • Tell others not to enter the area, but only if it doesn't put you in any danger.
  • Take your mobile phone.
  • Do not let your belongings impede your ESCAPE.
  • Move as far away from the danger area as possible.

Hide

  • If you are unable to escape, HIDE.
  • Stay out of sight and silence your phones.
  • Move away from doors and remain quiet.
  • Try and put a sturdy physical barrier between you and the offender.
  • Help others but only if it does not put you or others at risk.
  • Constantly review the situation and your options based on the best available information.

Tell

  • When it is safe to do so, TELL.
  • Call the Police by dialling Triple Zero (000) when it is safe.
  • You may be asked about your location, surroundings, the attackers, and the events that have occurred.
  • You may be asked to stay on the line and provide further information that the operator requests or if the situation changes.

Police Response

  • When Police arrive, follow their instructions.
  • Their priority will be to deal with the immediate threat to prevent further injury.
  • You should follow all instructions given by emergency responders.
  • Police may not be able to distinguish you from the offenders.
  • You will be evacuated when it is safe to leave the area.
  • It is important to remember:
    • Police Officers will be armed and could point guns in your direction.
    • Police may treat you firmly.
    • Avoid quick movements or shouting and keep your hands visible.
    • Police priority is to locate the offender.