Specific Needs

Emergency Procedures for Special Needs

Emergency Contact Numbers

Ambulance / Fire / Police - Dial (0) 000
For Security (from desk phone) - Dial 333 or to access an outside line, press '0' before dialing 990 53333
For Security (from Mobile) - 990 53333

Emergency Response

Person with Special Needs

  • Remain calm, people will assist you.
  • If you don’t understand, ask people to explain the situation.
  • Ask for assistance with your mobility device if required.
  • If required, seek help to exit via a fire stairwell or out of the building. Do not use lifts.
  • If you cannot exit, remain in a stairwell until the Fire Brigade arrives. Ask someone to stay with you during the emergency.
  • Be prepared to evacuate and secure the building – await further instructions.

Person Providing Assistance

  • Do not put your own life at risk.
  • Ask if people with special needs require assistance.
  • Ask what type of help is required.
  • Ensure you notify someone where you are, and the Floor Warden is informed.
  • If you are unable to provide assistance, ask a Floor Warden to help.
  • Do not attempt to carry anyone down stairs. If the person is able to move assist them down the stairwell.
  • Remain with disabled person in stairwell if they are unable to use the stairs. Seek help.

Special Needs May Include People Who:

  • Have a visual or hearing impairment.
  • Have difficulty with mobility or standing.
  • Use walking aids or a wheelchair.
  • Are pregnant.
  • Have heart conditions.
  • Suffer from asthma.
  • Experience panic attacks.
  • Are claustrophobic.